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Network Security Administrator: Summit Credit Union, Madison, WI (May 2004 – Date) Security Administration: Assess systems security, vulnerability, and issue remediation of the network infrastructure by monitoring syslogs and other reports such as from Qualys and IDP systems. In association with the internal auditor conduct network account and password audits including reviews of all procedures and policies, and provide overall security posture recommendations for compliance with GLBA, FFIEC, and other regulatory entities. Provide leadership with Disaster Recovery and Business Continuity planning, with emphasis on redundancy, cost effectiveness, and elimination of single points of failure. Active in soliciting vendors, evaluating proposals, and recommending options. Network Administration: Design, implement, maintain and manage LAN/WAN infrastructure including DS3, T1, PRI, and POTS circuits for 13 branch and home office locations involving Cisco firewalls, routers, and switches; Linux-based Juniper IDP System; IPsec VPNs, plus online banking and financial ATM network connectivity and operations. Familiar with and utilize both GUI and CLI interfaces for Cisco and HP systems. Additionally involved with ShoreTel VoIP IP-PBX and Call Center servers using DoubleTake failover technology, TelRex call recording, and network fax capabilities, also implemented unified communications with Exchange/Outlook. Responsible for all technical diagrams, procedures, and network documentation. Projects: Conversion of all ATMs from dial-up to TCP/IP network operations. VMware virtual servers and HP blade server and SAN implementation. ShoreTel Call Center and voice recording. IT Team lead in the implementation of three new branches and implementation of new computing, network infrastructure, and ATM resources. This included installation and configuration of routers, switches, and servers and connectivity with the home office; also cabling and termination to patch panels, etc.
Business Manager: Diversified Communications Solutions, N. Las Vegas, NV (Oct 2003 -May 2004)
Primarily responsible for sales and marketing of Altigen VoIP IP-PBX systems, but also various networking products, cabling services, T1 and PRI lines, and technical support. Developed and conducted sales seminars for lead generation and increasing market demand. Also provided hands-on technical support and training as required including cable installation, system configuration and setup, and user orientation. Explored and initiated new product lines, services, and applications. (a.k.a. Hickman Telcom) Consultant/Owner: Thesis International, Kirkland, IL (1993 -2003) Wide-ranging technical and consulting services, and support for TCP/IP networks and server design; white-box construction, technical writing; cabling; and both formal classroom and informal one-on-one training involving Microsoft Windows and Office applications; 2D/3D and solid modeling CAD/CAM solutions (AutoCAD, SolidEdge, etc.). Security solutions, backup systems, and web site design. Y2K projects. Teamed with other vendors to provide pre- and post-sales support. Instructor for Rockford Business College, Rockford, IL. MILITARY EXPERIENCE US Navy; Unrestricted Line Officer Commanding Officer of Mobile Technical Unit; Assault Craft Boat Captain; Electronics Materiel and Combat Information Center Officer; Squadron Training Officer; Intelligence Officer. Held Top Secret Security Clearance
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